zz22's Privacy Policy — Your Data Is Safe

Section 1

zz22 is a trusted online casino and betting platform in Bangladesh. We are deeply committed to the privacy of our users. This privacy policy ("Policy") describes how zz22 collects, uses, stores, and where necessary shares your personal information with third parties.

This policy applies to the zz22 website, mobile platform, and all associated digital services. By registering an account or using the platform, you are considered to have accepted the terms of this policy. If you disagree with any part of this policy, please refrain from using our services.

We may update this policy from time to time. When changes are made, we will post a notice on the platform and the date of the update will be shown at the top of the policy. Maintaining honesty and transparency with you is a core principle of ours.

Section 2

zz22 collects the following types of information to operate its services in a secure, effective, and personalized way:

2.1 Information You Provide Voluntarily

• Full name, date of birth, and national ID or passport number (for identity verification)
• Valid email address and mobile number
• Residential address (full or partial)
• Payment-related details — such as bKash, Nagad, Rocket, Upay account numbers or bank account information (stored securely with encryption)
• Any additional information provided at the time of account registration

2.2 Automatically Collected Information

• IP address and device type (mobile, tablet, desktop)
• Browser type and version
• Browsing behaviour on the platform — which pages you visited and for how long, which games you played
• Login and logout times and session duration
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

• Verification information received from identity verification service providers
• Alert information received from fraud prevention and financial security organisations
• Transaction confirmation information from payment processing providers

Section 3

zz22 uses collected information only for specific and legitimate purposes. Those purposes are described in detail below:

3.1 Account Management & Service Delivery

Your personal information is essential for creating, verifying, and managing your account. Without it, we cannot provide you with secure login, deposit and withdrawal services, or a personalised gaming experience.

3.2 Financial Transaction Processing

Payment information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. All financial data is protected with industry-standard SSL encryption technology.

3.3 Security & Fraud Prevention

Information is used to protect your account and financial transactions from unauthorised access, fraud, and money laundering. If suspicious activity is detected, we take the necessary action immediately.

3.4 Customer Service Improvement

Our 24/7 live chat and email support team can view your account-related information to resolve your issues quickly. This helps us maintain the quality of our service.

3.5 Ensuring Responsible Gaming

By monitoring your gaming behaviour, we ensure you are playing responsibly. Where needed, we can provide options for setting limits or self-exclusion.

3.6 Marketing & Promotional Communications

With your consent, zz22 may send you relevant promotions, bonus offers, and updates based on your preferences. You can opt out of these communications at any time.

Section 4

zz22 applies industry-leading technical and administrative measures to protect your data. The key features of our security framework are as follows:

• SSL/TLS Encryption: All data transmission between the platform and servers is protected by high-grade encryption.
• Access Controls: Only authorised personnel can access your personal information, and only for relevant purposes.
• Secure Server Infrastructure: Our servers are managed with firewalls, intrusion detection systems, and regular security audits.
• Password Hashing: Your password is never stored in plain text — industry-standard cryptographic hashing methods are used.
• Regular Backups: Regular encrypted backups are taken to prevent data loss.

4.1 Data Retention Period

Necessary information may be retained while your account is active and for a specified period after account closure in accordance with legal obligations. When information is no longer needed, it is securely deleted.

4.2 Response to Data Breaches

In the event of a security breach, zz22 will promptly notify affected users and take the necessary protective measures. We are committed to handling such situations with full transparency.

Section 5

zz22 never sells or rents your personal information. However, information may be shared with specific third parties in the limited circumstances listed below:

5.1 Service Provider Partners

Necessary information may be shared with selected partners for payment processing (bKash, Nagad, Rocket, Upay, and banking partners), identity verification, and managing technical infrastructure. Strict confidentiality agreements are in place with these partners and they may only use the information for the designated purpose.

5.2 Legal Obligations

zz22 may be required to disclose information pursuant to a court order, government directive, or legal process. In such cases, we will make every effort to notify you in advance, where legally permitted.

5.3 Business Restructuring

In the event of a merger, acquisition, or business transfer, your information may be transferred to the new owner. In that case, the new entity will also be bound to comply with this privacy policy.

5.4 Game Providers

Our game providers — including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, NetEnt, and Microgaming — may view technical data from your gaming session, but they do not have access to your full identity or financial information.

Section 6

zz22 uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly. Details about the different types of cookies are provided below:

6.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to maintain your login state, ensure security, and manage your session. Disabling these cookies will prevent the platform from working properly.

6.2 Functional Cookies

These cookies are used to remember your preferences — such as language settings, game history, and account customisation.

6.3 Analytical Cookies

These cookies help us monitor platform usage and improve the quality of our services. The data collected is analysed in aggregate and no individual is personally identified.

You can manage cookies through your browser settings. However, disabling essential cookies may limit some services.

Section 7

zz22 believes you should have full control over your personal information. To that end, we provide you with the following rights:

• Right of Access: You can request a complete copy of the information we hold about you.
• Right to Rectification: If your information contains any errors or is incomplete, you can request a correction.
• Right to Erasure: In certain circumstances, you can request that your information be deleted. However, some information may need to be retained due to legal obligations.
• Right to Restrict Processing: In certain circumstances, you can request that the processing of your information be limited.
• Right to Opt Out of Marketing Communications: You can unsubscribe from promotional emails or messages at any time.
• Right to Data Portability: You have the right to request your information in a structured, machine-readable format.

To exercise these rights, contact our support team via live chat or email. We will respond to your request as quickly as possible.

Section 8

zz22 is an adults-only platform and is operated exclusively for those aged 21 or above. We do not knowingly collect information from anyone under the age of 21.

An age verification process is followed at the time of account registration. If we learn that a minor has created an account on the platform, that account will be closed immediately and all associated information will be permanently deleted.

If you believe a minor is using our platform, please notify our support team.

Section 9

zz22 uses world-class technology infrastructure, parts of which may be operated on servers located outside Bangladesh. For any international data transfer, we ensure that:

• The destination country or organisation maintains adequate data protection standards.
• Appropriate contractual safeguards are in place for the data transfer.
• The same level of security and privacy protection described in this policy applies.

If you would like to know more about international data transfers, please contact our support team.

Section 10

zz22 reserves the right to amend this privacy policy as needed. When changes are made:

• A notice will be displayed on the platform.
• Registered members will be informed by email or via live chat.
• The date of the amendment will be noted at the top of the policy.
• For significant changes, your active consent may be sought.

Continuing to use the platform after the updated policy is published will be considered your acceptance of the new policy. We therefore recommend reviewing this policy regularly.

Section 11

If you have any questions, concerns, or requests regarding this privacy policy, our support team is always here for you. We provide assistance in both Bengali and English.

We always strive to respond to your requests appropriately. Identity verification may be required before some requests can be fulfilled.