Frequently Asked Questions
Answers to all your questions about zz22
Deposits, withdrawals, bonuses, live casino, cricket betting, and responsible gaming — whatever questions you have, we have all the answers ready.
Whether you are new to zz22 or a seasoned player, questions can come up at any time. On this page we have arranged the most frequently asked questions into four sections and provided detailed answers: responsible gaming, cricket betting, depositing money, and live casino. If you cannot find your answer here, reach out to our 24/7 live chat or email.
Responsible Gaming
At zz22, you can set a daily, weekly, or monthly deposit limit from your account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a waiting period, but reducing it happens right away. This feature helps you stay within your budget.
zz22 is strictly for players aged 21 and above. Age is verified at registration and ID may be requested if needed. We take age verification seriously to protect minors. Accounts found to be in violation of the 21+ rule will be closed.
If you want a temporary break, you can use the cooling-off option. This lets you suspend your account for anywhere from 24 hours to several weeks. During this period, you will not be able to log in or place bets. The support team can help you through the process.
To self-exclude, contact our support team via live chat or email. Once your request is made, your account will be closed permanently or for an extended period. We will assist you with this decision without asking any questions.
If you feel your gaming habits are getting out of control, do not delay in seeking professional help. Bangladesh has various organisations that offer counselling on mental health and addiction. zz22's support team can also point you in the right direction. Playing responsibly is everyone's responsibility.
BPL & International Matches
Decimal odds are straightforward — for example, if the odds are 2.50 and you bet ৳100, you receive ৳250 if you win (stake included). That means your net profit is ৳150. Higher odds mean the outcome is considered less likely, but the payout is larger if it comes through. zz22 uses this decimal format across all markets.
Yes, live in-play betting is available at zz22. Odds change in real time while the match is ongoing, and you can place bets at any point. For example, you can bet on what will happen on the very next ball in the middle of an over. In-play betting requires quick decisions because odds shift every moment.
Popular cricket markets at zz22 include: match winner (e.g. Bangladesh vs India — who will win), toss winner, innings run total, top run scorer, top wicket-taker, first wicket to fall, and runs in a specific over. Plenty of betting options are also available for tournaments like BPL, IPL, and the T20 World Cup.
An accumulator (or multi-bet) combines predictions from multiple matches into a single bet. If all selections are correct, every set of odds is multiplied together, which can result in a large payout. However, if even one selection is wrong, the entire bet is lost. It is a high-risk option, so think carefully before placing a large stake.
If a match is declared no-result or cancelled due to rain or any other reason, the full stake is generally refunded. However, rules can vary by market — for instance, if a significant portion of the match has been completed, some markets may be settled as final. Full details are available in zz22's terms and conditions page and from the support team.
How to Deposit Money
The minimum deposit at zz22 is ৳300, and this applies to all payment methods. Whether you use bKash, Nagad, Rocket, Upay, or bank transfer, the minimum is ৳300. Being able to start with such a small amount makes the first step easy for new players.
To deposit with Nagad, log in to zz22, go to the cashier section, and select Nagad under the deposit option. Enter the amount and send the payment to the Nagad number shown. Once the payment is confirmed, the balance will be added to your account. If you run into any issues, contact live chat right away.
zz22 does not charge any processing fee on deposits. However, the payment service you use — such as bKash or Nagad — may apply their own transfer charges. These charges are set according to the respective service's own policies. Bank transfer fees set by your bank may also apply.
The payment methods currently accepted at zz22 are: bKash, Nagad, Rocket, Upay and bank transfer. For bank transfers, major banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank can be used. A minimum deposit of ৳300 is possible through all methods.
A bKash deposit usually reflects in your account within a few minutes. Confirm the correct amount and number from the cashier before sending the payment. Keep the transaction ID — you will need it if there is any issue. Occasional short delays can happen due to network problems.
Live Casino
Yes, zz22's live casino is fully mobile-friendly. You can play directly from the browser on any Android or iOS smartphone — no separate app download needed. Live dealer video streaming works just as well on mobile. Keep a stable internet connection for the best experience.
Baccarat has two hands — Player and Banker. You can bet on either one or on a Tie. Each hand is dealt two cards; the hand closest to 9 wins. 10, Jack, Queen, and King are worth zero, and Ace is worth 1. If the total is two digits, only the right-hand digit counts. The game is simple and ideal for beginners.
Both Teen Patti and Andar Bahar are available in zz22's live casino. Teen Patti is a traditional South Asian three-card game where the best combination of three cards wins. In Andar Bahar, you bet on whether a specific card will land on the "Andar" (inside) or "Bahar" (outside) side. Both games are simple and popular for their fast pace.
Each live casino table has its own betting limits, which vary by game and table. Generally, low-limit tables suit new players and high-limit tables suit experienced ones. The limits are clearly displayed next to each table in the lobby, so check before joining.
Live roulette uses a spinning wheel with numbers from 0 to 36. You bet on which number or colour the ball will land on. Betting on a single number pays more but has a lower chance of winning, while betting on red or black gives roughly a 50-50 chance. Beginners will find it easier to start with lower-risk bets to get a feel for the game.
Have more questions? We are here to help
If you cannot find your answer on this page, our support team is with you 24/7. Assistance is available in both Bengali and English.